The CO considers cases upon complaints from consumers and traders, but will also at his own initiative look at marketing measures.

Through negotiations with traders it is sought to arrive at voluntary arrangements. Failure to reach such a solution, the Consumer Ombudsman may submit the case to the Market Council which is a "court of law" in that field. The CO may also take matters of principle to the Market Council, even when there is no dispute with the trader concerned.

The Consumer Ombudsman carries out supervision of the Marketing Control Act as well as with certain parts of the regulatory framework governing advertising in broadcasting. The CO and the Market Council have authority to issue decisions banning unlawful marketing and contract terms and conditions in standard contracts when deemed necessary in the interests of consumers.


Contact us:
Visiting address: Rolf Wickstrøms vei 15 A, Oslo
P.O. Box 4597 Nydalen, N-0404 Oslo
Phone: +47 23 400 600
Fax: +47 23 400 601